Return & Refund

Return & Refund Policy

1. Returns
❖ Items may be returned within 5 days of receipt, provided they are unused, in original packaging, and in resalable condition.
❖ Custom-made items are non-returnable.

2. Refund Process
❖ Refunds will be processed within 7 business days after receiving and inspecting the returned items.
❖ Refunds are issued via the original payment method.

3. Exchange Policy
❖ Exchanges are allowed within 5 days of receipt, subject to item availability.
❖ Customers must cover any shipping costs for exchanges.

4. Damaged or Defective Items
❖ If an item is damaged or defective, customers must contact Rigaa Handcraft within 48 hours of delivery for assistance.

5. Cancellation Policy
❖ Orders can be canceled within 24 hours of placement, provided they have not yet been shipped.

6. Policy Updates
❖ This Return & Refund Policy is subject to change without notice. Updated policies will be posted on www.rigaa.com.